Shipping Policy
Shipping Rates & Delivery Estimates:
We offer shipping services across Canada and the USA. Please be advised that shipping charges may differ based on specific regions.
Our Shipping is Managed through our logistics Partners. These are our latest rates.
Canada & USA |
Orders Above $125 |
Free |
Canada |
Standard Shipping (5-10 Business Days) |
$ 14.99 |
Canada |
Expedited Shipping (2-4 Business Days) |
$24.99 |
USA |
Standard Shipping (5-10 Business Days) |
$19.99 |
USA |
Expedited Shipping (3-5 Business Days) |
$29.99 |
Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, customs delays).
Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can track your order using the carrier’s website tracking system.
Lost or Delayed Shipments
If your package is delayed beyond the estimated delivery time, please allow an additional days before contacting us.
If tracking shows your package as delivered but you haven’t received it, please check with neighbors or your local post office. We are not responsible for lost or stolen packages but will assist in resolving any issues.
Returns & Refunds
Please review our Return Policy for information on returns, refunds, and exchanges.
Contact Us
If you have any shipping-related questions, feel free to reach out at ceylongroceries@gmail.com or (416)-809-7853.